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The Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CGCAHPS) survey is a standardized tool to measure patient perceptions of care delivered by a provider (e.g. physician, nurse practitioner, physician assistant, etc.) in an office setting.

The CG CAHPS survey asks questions related to:

  • Getting Timely Care
  • Provider Communication
  • Rating of Provider
  • Access to Specialists
  • Health Promotion and Education
  • Shared Decision making
  • Health Status, Functional Status
  • Office Staff
  • Education about medication
  • Care Coordination
  • Stewardship of Patient Resources
  • Between Visit Communications

Who Is required to participate in CG CAHPS surveys:

  • Currently, CMS requires CGCAHPS data collection for medical practices with over 100 eligible professionals under one tax identification number who are submitting PQRS through the GPRO web interface
  • In 2015, CMS will start voluntary submission for practices with at least 25 eligible professionals
  • Both Pioneer ACOs and Medicare Shared Savings Program ACOs are required to participate in annual CGCAHPS data collection as part of the¬†ACO CAHPS PROGRAM


Novaetus currently is fielding CG CAHPS surveys in MAIL Mode only. Our program includes:

  • Novaetus in-house CG CAHPS coordinator assigned to your practice.
  • Mail Materials branded to your practice
  • Easy to use, secure and HIPAA compliant data portal
  • Easy to read and understand Submission Reports